Refund Policy

 

Digital Products:

Unless otherwise specified and given written permission. All Digital Downloads, Video Recordings, and Webinar Replays are protected by Copyright and not returnable for a refund after purchase.

Bookkeeper Bootcamp Online Course (Membership Plans) Refund Policy:

One-time full payment: Full refund available 72 hours after purchase only. Refund must be received by written request and emailed to refunds@cicicrossley.com. Refund processing time: 7-10 days  

Payment Plans: Partial refund available 72 hours after purchase only. Refund must be received by written request and emailed to refunds@cicicrossley.com. Refund processing time: 7-10 days  

LIVE Webinar Cancellation Policy:

Webinar Policies: Substitutions, Cancellations and Refunds

*All webinars and live events.*

All webinar substitutions or cancellations must only be sent in writing via email to webinars@cicicrossley.com no later than 24 hours in advance of the webinar event start time. If your cancellation is received by our Bookkeeper Bootcamp; hereinafter referred to as BKBC, admin staff at least 24 hours in advance of the start of the webinar event and payment has been received, you will receive the appropriate credit amount toward another webinar of your choice. The credit must be used within 120 days from the date of the original webinar.

No webinar credit will be given if cancellation is not received by BKBC admin staff at least 24 hours prior to the start of the webinar. BKBC admin staff maintains a no-refund policy on all webinar and webinar subscription purchases. BKBC admin staff understands that extenuating circumstances do arise. These situations will be reviewed on a case-by-case basis.

In the rare event that BKBC should find it necessary to cancel or change the topic of a webinar, you will receive notification prior to the start of the webinar. In some cases refunds will be issued. BKBC will not be liable for or assume any obligations to any persons who have not registered with a BKBC webinar, or otherwise received confirmation of their webinar registration. BKBC is not responsible for any travel or telecommunication costs incurred for webinar attendance.

Refund processing time: 7-10 days  

Last Updated: August 29, 2019

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